Step 1
Upload what you have
Help docs, tickets, slides, recordings. Messy is fine.
- Say in one sentence what needs to happen
- Drop in the material — or start from one of the four common jobs
- Nothing is used until you tick it
Get your team up to speed, easily.
Upload the docs, tickets and recordings you already have. Testudy turns them into training your team will actually finish — and shows you who's up to speed.
You'll get: A first-month plan built from how your team already works.
Free to start: enough each month to turn your own files into something you can finish. Paid plans give you more room. What it costs
How it works
Three steps. You never write the training yourself.
Step 2
Get it organised
Testudy finds the skills that matter, with a real example of each from your own work.
- Grouped by what people need to be able to do
- A real example from your own tickets or docs on each one
- Where your material is silent, it says so instead of guessing
Step 3
Train and track
Step-by-step training anyone can follow. You check the draft; you never have to write it.
- Thorough or fast-track — you pick
- Say what's wrong and that part is rewritten
- See who's finished, for the group — never a ranking
What teams use it for
The same material, pointed at whatever you need to get done this month.
New hires
Get a new hire useful in days, not months
One first-month plan per role, built from how your team already works — not from a template someone downloaded.
- Training drafted from your own tickets and docs
- Thorough or fast-track — you pick
- Real examples, so they see what good looks like
- You see who's finished, without a spreadsheet
What you get
Four things a folder of documents can't do.
Everything your team knows, organised
Help docs, tickets, recordings and the doc nobody updated go in. What comes out is grouped by what people need to be able to do, and every item shows where it came from.
Your team's skills · 4 sourcesExample
Diagnosing integration problems3/4
Talking about money1/3
Setting expectations3/3
Knowing when to escalate2/4
Why this matters
Nearly half of everything your team touches, and where almost all the escalations come from.
40% of your tickets are sync failures. The October meeting names this as the bottleneck.
from zendesk-resolved-oct.csv · team-meeting-oct.vtt
Free tools · 16 skills
Free AI skills for the work you actually do
Named, chainable skills for learning and training work — scope a vague request, get knowledge out of an expert's head, plan what to learn next. Copy one into ChatGPT, Claude, or Gemini and use it today, or have it tailored to your situation.
Free. No email, no account. Copy one, or take the whole set.
Frequently asked questions
Someone starts Monday.
Ten minutes now, and they have a first-month plan built from how your team actually works.
Free to start: enough each month to turn your own files into something you can finish. Paid plans give you more room.